We engage with leaders and teams to create data-informed solutions to complex problems around business growth and organizational change management.

With a combined 40 years of experience managing customer relationships and driving product development initiatives, spanning the path of technology startup to private equity engagement, we bring a wealth of experience in three key areas.

  • Strategic Planning

    – Prioritize goals, balance resources, and articulate a plan for growth that is measurable and achievable

    - Leverage data and analytics to identify and scale expansion opportunities

    – Build vision alignment checkpoints across all operations and growth initiatives

  • Product Alignment

    - Assess internal operations and structure, recommending cross-functional processes to align customer success, product, and engineering workflows

    - Evaluate vision and business goals alongside product roadmap, achieving true alignment and feasibility

    - Develop effective product prioritization processes, focused on data utilization and stakeholder engagement

  • Customer Success

    - Align customer life cycle, implementation, expansion, and communication strategies for optimal account management processes

    – Design, run and analyze focus groups, surveys, and feedback initiatives to fully identify and understand customer needs, challenges and impacts

    – Create pointed communications strategies to drive initiatives and change management efforts

What people are saying


Having worked with Rachel and Laura for the past decade, I have seen their synergy as a working team and the outcomes they accomplish together. With complementary skill sets that cover big picture thinking all the way down to digging into the minute details, they have successfully built comprehensive and creative customer engagement models resulting in high customer satisfaction and retention. Their ability to think critically about data and utilize it strategically is evident in everything they do and has benefited hundreds of agencies over the years. They are a pleasure to work with and I have found them to engage every project with a complete effort.

— David Bucciferro
Senior Behavioral Health Consultant & Vice Chair of the Electronic Health Record Association

Girl Be Heard partnered with Marshall Miller Consulting on a youth development project in Trinidad and Tobago. MMC provided essential technical assistance to our New York-based staff and our local Port of Spain team in the field around program implementation, monitoring, and evaluation, as well as strengthening the programmatic infrastructure on the ground. Partnering with Laura and Rachel was excellent—our project was fully executed and delivered on time. We couldn’t have met our goals without this team. 

— Chiwoniso Kaitano
Executive Director, Girl Be Heard

Marshall Miller Consulting brings tremendous value, expertise, and insight to every engagement. Laura and Rachel possess a unique blend of business acumen and empathy, which has allowed us to collaborate on and launch many successful product offerings. I am consistently impressed by their creativity and ability to balance the often-competing needs of strategic growth and customer success. I consider it a privilege to work with them.   

— Shulamis Turin
Founder, SFT Consulting Services, LLC